Exceptional customer service and operational efficiency can coexist. Our GenAI-native solution addresses key customer experience (CX) bottlenecks and shortcomings that constrain self-service, slow resolution time, and undermine customer satisfaction, delight, and trust.
Fuel CX addresses the specific challenges and goals of customer experience and support leaders.
Chief Customer Officers
With Fuel CX’s advanced AI capabilities and customizable tools, the CCO can drive customer-centric initiatives that build loyalty and improve satisfaction. The platform’s analytics and insights dashboard provides valuable data, enabling strategic decision-making that aligns with evolving customer expectations.
Customer Support VPs
Fuel CX offers scalable AI solutions that enhance operational efficiency, including real-time multilingual support and automated assistance. By reducing average handle times and enabling agents to resolve issues more effectively, Fuel CX helps the VP of Customer Support achieve higher service standards at a lower cost, even as the company expands into new markets.
IT Directors
With its enterprise-grade security and compliance features, Fuel CX offers the IT Director peace of mind in handling sensitive customer data. The low-code/no-code customization options minimize reliance on development resources, and the platform’s flexible architecture ensures smooth integration with current technology stacks, meeting both operational and regulatory demands.
Fuel CX Copilots enable non-technical users to create customized knowledge bases, summarization, and QA tools in minutes. No one needs to wait for a product team, developers, or business analysts before they can start capturing value. Benefits are available in minutes.
Accelerate agent training through configurable role-play simulations, offering a safe practice environment while enabling managers to conduct quality assurance and performance reviews.
With instant feedback and effortless LMS integration, this capability boosts agent confidence, enhances service consistency, and provides insights for ongoing performance management.
TELUS and Fuel iX, awarded the first global certification for GenAI Privacy by Design, ISO 31700-1
Fuel iX EX provides all the tools you’ve come to expect from a GenAI assistant, but built with the enhanced flexibility, control, and trust that the Fuel Core provides to enterprises.
Reach out to our team to learn more and unlock the potential of Fuel iX.
Get early access to the LLMs for inference, observation, and side-by-side testing.
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